Client Information & Policies

Clear information before beginning work together.

This page gathers important information about Solregn Therapy’s scope of practice, privacy notice, website terms, payment and cancellation expectations, communication boundaries, and crisis limitations.

It is intended to help therapy, supervision, and corporate conversations begin with more clarity. It does not replace the full consent process, service agreement, or any specific terms discussed before beginning work.

These policies may be updated as the practice, services, payment systems, website, or administrative processes evolve.

Practice information

How Solregn Therapy is held as a professional space.

Practice identity

Solregn Therapy is an India-based sole proprietorship psychotherapy practice offering online therapy, supervision, corporate workshops, webinars, trainings, and reflective mental health spaces.

The practice, services, payment systems, booking systems, and administrative processes may evolve over time. Any relevant updates will be reflected on this page.

Scope of practice

Solregn Therapy offers psychotherapy, supervision, psychoeducational support, and corporate mental health work. These services are not a substitute for emergency medical care, psychiatric crisis intervention, legal advice, or medical treatment.

Therapy may support concerns such as anxiety, emotional overwhelm, relationship concerns, trauma-related patterns, grief, burnout, stress, attachment difficulties, self-worth, identity exploration, and life transitions.

Age and suitability

Solregn Therapy currently works primarily with adults aged 18 and above.

The practice may not be suitable for clients who require immediate crisis intervention, intensive psychiatric monitoring, inpatient care, or emergency support. In such situations, local emergency services, a nearby trusted person, or crisis services should be contacted immediately.

International clients

Solregn Therapy is based in India. Clients contacting the practice from outside India are responsible for understanding whether online therapy with an India-based psychotherapist is appropriate in their location.

Where needed, the therapist may request additional information about the client’s location, emergency contacts, local support systems, and suitability for online work before confirming services.

Crisis support

Solregn Therapy is not an emergency, crisis, or 24/7 support service.

If you are in immediate danger, feel unable to keep yourself safe, or need urgent mental health support, please contact local emergency services, go to the nearest emergency department, or reach out to someone physically near you who can help you stay safe.

Messages, emails, forms, or website enquiries may not be read immediately and should not be used for urgent or emergency communication.

Privacy notice

How personal information may be collected, used, and protected.

Information we may collect

When you contact Solregn Therapy, you may choose to share information such as your name, email address, phone number, location or time zone, reason for enquiry, preferred service, referral details, and any message you include in a form or email.

If you begin therapy, supervision, or corporate work, additional information may be collected through intake forms, consent forms, email communication, payment confirmation, clinical notes, or scheduling communication.

How information may be used

Information may be used to respond to enquiries, assess service fit, schedule sessions, manage consent and payment processes, provide therapy or supervision, maintain professional records, send relevant service communication, and meet ethical, administrative, or legal obligations.

Information shared with Solregn Therapy is not sold to advertisers or used for unrelated marketing without consent.

Clinical confidentiality

Therapy and supervision involve confidential communication. Confidentiality is held with care, but it has limits.

Confidentiality may need to be broken if there is serious risk of harm, legal requirement, safeguarding concern, court order, or another situation where disclosure is ethically or legally necessary.

Specific limits of confidentiality are discussed as part of the consent process before beginning ongoing work.

Couples therapy confidentiality

Couples therapy differs from individual therapy because the work involves the relationship system and both partners.

Information shared by one partner may become relevant to the therapeutic process involving both partners. Solregn Therapy does not guarantee that information disclosed individually by one partner will remain permanently withheld if it materially affects the couples process, safety, consent, or treatment integrity.

Where secrecy compromises the integrity or safety of couples work, the therapist may reassess whether couples therapy remains clinically appropriate.

Forms, email, and third-party tools

Solregn Therapy may use third-party tools such as Google Forms, email, video-call platforms, scheduling tools, payment providers, or website hosting services to support enquiries and service delivery.

These third-party platforms may process data according to their own privacy policies and security practices. Clients are encouraged to review the privacy terms of any external platform they use.

The website may contain links to third-party websites or forms. Solregn Therapy is not responsible for the content, policies, or practices of external websites.

Website usage data and cookies

The Solregn Therapy website may collect basic technical or usage information through hosting, browser, analytics, or security tools. This may include information such as browser type, device type, pages visited, approximate time of visit, or similar diagnostic information.

If analytics, cookies, booking tools, payment tools, or embedded third-party features are added later, this policy may be updated to describe those tools more clearly.

Data storage and security

Reasonable care is taken to protect personal and clinical information. However, no method of digital communication, internet transmission, or electronic storage can be guaranteed to be completely secure.

Clients are encouraged to use private devices, secure internet connections, and personal email accounts when communicating about therapy or supervision.

Retention of information

Professional records may be retained for clinical, ethical, administrative, legal, accounting, or continuity-of-care reasons.

The retention period may vary depending on the type of record, the nature of the service, legal requirements, and professional obligations.

Access, correction, and deletion requests

Clients may contact Solregn Therapy to request access to, correction of, or deletion of certain personal information, subject to professional, ethical, legal, accounting, and record-keeping limitations.

Some records may need to be retained where required for clinical, legal, accounting, continuity-of-care, or professional reasons.

Website terms

How to understand and use the information on this website.

Use of the website

The Solregn Therapy website is intended to provide general information about the practice, services, resources, and ways to make an enquiry.

Website content is not a substitute for therapy, diagnosis, medical advice, crisis care, or personalised professional support.

No guarantee of outcomes

Therapy, supervision, workshops, and psychoeducational services can support reflection, emotional capacity, insight, and change, but specific outcomes cannot be guaranteed.

Progress may vary based on many factors, including client context, readiness, consistency, safety, external support, and the nature of the concern.

Intellectual property

All website copy, resources, workshop material, reflective prompts, and Solregn Therapy materials are intended for personal or agreed professional use only unless written permission is provided.

Content from the website may not be copied, reproduced, adapted, distributed, taught, sold, or used commercially without permission.

External links

This website may link to third-party websites, forms, resources, directories, videos, or services.

External links are provided for convenience or support. Solregn Therapy does not control and is not responsible for third-party content, privacy policies, accuracy, security, or availability.

Communication boundaries

Communication outside sessions is limited primarily to scheduling, administrative matters, payment confirmation, consent forms, or practical updates.

Therapy over text, email, or messaging is not guaranteed unless explicitly agreed.

Response times may vary. Messages, emails, forms, and website enquiries should not be used for emergency or urgent support.

Payments and refunds

Payment, cancellation, rescheduling, and refund information.

Fees and payment

Session fees, supervision fees, workshop fees, and corporate fees are communicated before confirmation of services.

Payment may be requested before a session, supervision block, workshop, or corporate service is confirmed.

Payment methods may change over time as the practice adds business banking, payment links, payment gateways, booking systems, or invoicing processes.

Cancellation and rescheduling

A minimum of 12 hours’ notice is required to cancel or reschedule a therapy or supervision session, unless a different written agreement applies.

Late cancellations or missed appointments may be charged the full session fee.

Sessions begin and end at the scheduled time. Late arrival does not extend session duration.

Repeated missed sessions, repeated late cancellations, or repeated non-payment may result in review, suspension, or termination of services.

Refunds

Fees for completed sessions, delivered workshops, delivered supervision, or completed corporate services are non-refundable.

Refunds for prepaid future services, if applicable, may be considered based on the service type, timing of cancellation, payment method, administrative costs, payment gateway charges, and work already reserved or delivered.

For workshops, trainings, corporate sessions, retainers, or supervision packages, refund and cancellation terms may be communicated separately before confirmation.

Contact and updates

Questions, changes, and current operating information.

Updates to these policies

These policies may be updated from time to time as the practice, website, laws, services, payment systems, or administrative processes evolve.

The most recent version will be available on this page.

Governing law and jurisdiction

These policies and the use of Solregn Therapy services are governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts located in Bengaluru, Karnataka, India, unless otherwise required by applicable law.

Contact for policy questions

For questions about these policies, privacy, consent, payment, cancellation, or service fit, please contact Solregn Therapy by email.

Email: [email protected]

Last updated

This page was last updated on July 4, 2026.

These policies set out the current operating information for Solregn Therapy’s website, enquiries, therapy services, supervision, and corporate mental health work.

Begin with clarity

For questions about fit, consent, privacy, payment, or boundaries, please reach out before booking.